Profitably drive omni-channel customer loyalty with real-time optimization and alignment

Designed to deliver a customer experience that profitably builds loyalty, JDA’s Customer Engagement Cloud solution suite helps optimally manage how retailers deliver goods to their customers. The solutions deliver visibility into real-time supply processes and provide the supply chain alignment required to effectively supply goods in a complex omni-channel environment.

Transform your business using JDA solutions to drive customer centricity in every interaction:

• Intelligently manage increasing demand shifts between planning cycles through to execution for increased customer satisfaction and profitability
• Deliver endless aisles — sourcing and delivering from the broadest network in real time to offer the greater assortment flexibility and to cement loyalty 
• Empower store associates with superior product and inventory availability information to drive an enhanced customer experience
• Leverage inventory allocation flexibility and utilization control to meet growing demands

Achieve real results with the following JDA Customer Engagement Cloud solution capabilities:

Omni-Channel Commerce
Provide critical information to everyone who interacts with the omni-channel customer to capture and better understand customer interactions across all channels and to turn in-store visits into profitable cross-channel customer engagements.

Profitable Promising
Help shape inventory utilization with days-of-supply calculations and profitability algorithms that ensure customer satisfaction. Gain visibility into inventory available in-store today and what will be available tomorrow to fulfill customer needs for immediacy while improving engagement opportunities.

Allocated Inventory Optimization
Evaluate when inventory and demand shifts warrant changes in execution. This capability is designed to automate the alignment of inventory to customer demand in real time and is enabled by JDA’s patented allocated available-to-promise technology.

Customer Order Management
Manage expanded customer touchpoint demands with a flexible order orchestration workflow that supports configurable process steps by interaction point and by fulfillment method. Avoid costly system replacements in favor of a configurable order lifecycle management tool designed specifically for the omni-channel environment.

Cross-Channel Price Execution
Protect margins with the ability to develop consistent cross-channel pricing strategies that support growing promotional complexity and diverse delivery mechanisms. Leverage critical pricing strategies that consider customer profitability demand support for multi-dimensional pricing rules in business-to-business and loyalty environments.

Delivered by JDA Cloud Services

JDA Customer Engagement Cloud is delivered by JDA Cloud Services, which offers continuous supply chain cloud capacity and capability for some of the world’s largest global supply chains, including Lenovo, Dell and PepsiCo. JDA Cloud Services offers retailers:

• Rapid deployment and faster time to value
• Improved cost structure
• Timely software upgrades
• Risk mitigation
• Solution confidence and technical peace of mind
• Supply chain expertise, advice, analytics and optimization

Why JDA?

JDA’s rich heritage of successfully transforming retail supply chains around the world makes us uniquely qualified to help you succeed in today’s consumer-connected retail environment. Our extensive work with retailers and their manufacturing partners affords us an in-depth view into the extended supply chain, allowing us to provide solutions and services that deliver real results to companies worldwide.

Augment your JDA Customer Engagement Cloud results with these additional capabilities:

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On Demand Webinars

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• Driving Speed-to-Customer through Integrated Planning and Execution
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Collateral

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• Asian Paints Enables Growth Through Improved Planning - Chinese (Case Studies)