Follett Higher Education Group, the nation's largest operator of college bookstores, read between the lines to realize that rapidly increasing online sales were really adding to store labor costs and decreasing customer service levels.
Follett pursued a strategic course of study with the deployment of JDA’s Merchandise Management System-I solution and realized a 30 percent decrease in order fulfillment time, labor cost savings, improved accuracy of in-stock status and vastly improved customer service levels.
