OM Healthcare Logistics Case Study

Owens & Minor is the nation’s leading distributor of medical and surgical supplies to the acute-care market. It launched OM HealthCare Logistics (OM HCL), which became operational in 2009. OM HCL is a full-service, third-party logistics (3PL) and business process outsourcing business unit providing end-to-end supply chain solutions for the medical device and pharmaceutical industries. OM HCL turned to JDA Software for support in establishing best-of-breed 3PL capabilities that would address healthcare manufacturers’ toughest supply chain challenges. OM HCL chose JDA’s Intelligent Fulfillment solutions for warehouse management and warehouse labor management, and realized the following results:

  • Provided a flexible, efficient warehouse management system to accommodate new and shifting client demands
  • Fostered a culture of proactive versus reactive responsiveness
  • Improved customer service and efficiencies in labor scheduling